Refunds & Returns

At CLUTCH-UAE, customer satisfaction is our priority. Please read the following policy carefully before making a purchase.

No Returns or Refunds

We do not accept returns or provide refunds unless the product received is damaged. If your item arrives damaged, please contact us within 48 hours of receiving your order with clear photographs and a detailed description of the issue.

Exchange Policy

We offer an exchange option under the following conditions:

  • Eligibility:
    • Exchanges are accepted within 2 days from the date the item was received.
    • The item must be in its original condition, unused, and with all tags and packaging intact.
  • Process:
    • The customer must specify which product they wish to exchange the purchased item for.
    • The shipment cost and customs duties (both to and from our facility) are the customer’s responsibility.
  • Cost Adjustments:
    • If the new item selected is less expensive than the original, the price difference will be refunded.
    • If the new item is more expensive, the additional cost will be charged to the customer.

How to Request an Exchange

To initiate an exchange, please contact us with the following details:

  • Your order number.
  • The item you wish to exchange.
  • The new item you would like in exchange.

Contact Us:

We strive to process all exchanges efficiently and ensure you are satisfied with your shopping experience.

This policy ensures fairness and transparency while offering flexibility to our valued customers.