Shipping & Delivery

At CLUTCH-UAE, we are committed to ensuring your orders are delivered promptly and safely. Please review our shipping details below to understand the process and timelines.

Important Information

  • Taxes and Duties:
    Product prices displayed on our website exclude all taxes and duties. As the recipient, you are responsible for any import duties, customs charges, or local sales taxes applicable in your country. These charges are necessary for customs clearance and are not included in our invoices.
    Note: We recommend checking with your local customs office for more information on applicable fees.
  • Shipping Partner:
    We work with Aramex to provide reliable and efficient global delivery services.

Order Confirmation and Tracking

  • Upon submitting your order, you will see the total cost, including shipping charges, at checkout.
  • Once your order is dispatched, you will receive a confirmation email with your order details and a tracking number to monitor your shipment.
  • If you have any concerns during the delivery process, feel free to contact us for assistance.
  • Contact Options:

Shipping Fees

  • UAE: Free Shipping
  • GCC and Levant (including Egypt, Iraq, Jordan, Lebanon): AED 35 (Standard Shipping)
  • International: AED 80 (International Shipping)

Shipping Timelines

In-Stock Items

  • Processing Time: Orders are processed and dispatched within 24 hours.
  • Delivery Time:
    • UAE: 1-2 working days
    • GCC Countries: 2-4 working days

We strive to minimize delays; however, customs clearance times may vary for international orders.

Pre-Order Items

  • Pre-ordered items require a longer timeline for production.
  • Processing Time: Up to 10 working days (or more, depending on the product) before shipping.