Returns & Exchanges

Eligibility

We’re happy to offer an exchange or refund on items in mint condition — unworn, with tags attached, and in their original packaging.

Return Window

Items may be returned or exchanged within 3 days of purchase.

Processing Returns & Exchanges

You’ll receive an email once we’ve processed your return or exchange.
Allow 3–5 business days once the item is received.

How to Start a Return or Exchange

  1. Email us at  info@clutch-uae.com
  2. Once we reply, pack the item securely.
  3. UAE Orders: A courier will arrange free collection.
  4. International Orders: You’re responsible for return shipping and costs. Use a trackable service. We are not responsible for lost shipments.
Return Address:

IQ Fulfillment General Warehousing LLC
Warehouse No. 5, Dubai Investment Park 1
Dubai, United Arab Emirates

Refund Details

Refunds cover the price of the merchandise only, excluding shipping, customs, duties, taxes, or additional fees. Refunds typically appear in your bank account within 5–10 business days, depending on your bank.

Sale Items

Items marked “Sale” are non-refundable and non-exchangeable.

This policy ensures fairness and transparency while offering flexibility to our valued customers. Our goal is to make sure you’re completely satisfied with your purchase. If you have any questions about returns, exchanges, or sizing, reach out, we’re happy to help.